At freshoflowers.in, we aim for 100% customer satisfaction. If you’re unsatisfied with your order, please review our refund and return policy below:

1. Eligibility for Returns

• Returns are applicable only for damaged or incorrect products.
• Requests must be made within 24 hours of delivery.

2. Non-Returnable Items

• Customized or personalized orders.
• Flowers that are perishable and delivered as per the order.

3. Refund Process

• If eligible, refunds will be processed within 7-10 business days to the original payment method.
• Refunds will be initiated after the returned product is inspected.

4. How to Request a Return/Refund

• Email us at info@freshoflowers.in with your order number, a description of the issue, and photos.

5. Cancellations

• Orders can be canceled before they are dispatched. Please contact us immediately if you wish to cancel.